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AI Agent Development Agency

Custom AI Agents That Answer Every Call, Chat & Lead

We build AI agents on GPT and Claude that talk to your customers, qualify leads, book appointments, and resolve support 24/7, across voice, chat, and messaging, with a human handoff whenever it matters.

24/7
Always answering
60–80%
Queries auto-resolved
<1 min
Response time
Weeks
To launch
Most requested

AI voice agents

Answer every call, after-hours and overflow included qualify the caller and book the appointment at a fraction of the cost of a human handled call.

Powered by GPT & Claude
Voice, chat, email & WhatsApp
Human handoff built in
Private, self-hostable, yours to own
Every missed message is lost revenue

You can't answer everything, all the time

Calls go to voicemail. Leads wait hours for a reply. The same questions get asked a hundred times. Customers don't wait they move on. An AI agent makes sure they never have to.

60–80%

of inbound calls are routine, FAQ-level questions

$7–$12

the cost of a single human-handled call

85%

of people whose call goes unanswered never call back

21x

more likely to qualify a lead if you respond within 5 minutes

After 5pm

is when leads and questions keep coming but no one's there

1 person

can only hold one conversation at a time an agent holds thousands

Sources: Gartner, Aircall, and 2026 conversational AI and sales response research.

Agents we build

AI Agents for Every Job

Each agent is built around one clear job and connected to your real tools so it doesn't just chat, it gets work done.

Customer Support Agents

Chat and voice agents that answer FAQs, check order status, triage tickets, and resolve routine issues instantly — 24/7, with a clean handoff to your team for anything complex.

AI Voice Agents

Natural-sounding agents that answer inbound calls and place outbound ones covering after-hours and overflow, qualifying callers, and booking appointments without front-desk involvement.

Sales & SDR Agents

Respond to every inbound lead in seconds, qualify against your criteria, answer product questions, and book the demo then follow up automatically until they reply.

Appointment Setters

Agents that book, reschedule, confirm, and remind across your calendar perfect for clinics, salons, and service businesses that live and die by their schedule.

Lead Qualification Agents

Score and enrich every new lead, ask the right qualifying questions, and route hot prospects to the right person so your team only spends time on deals worth closing.

Internal Knowledge Agents

An assistant trained on your own docs, policies, and processes that answers staff questions in plain language so the answer isn't buried in a 40-page PDF anymore.

What makes it an agent

How an AI agent actually works

A real agent does more than reply. It perceives, reasons, acts, remembers, and knows when to bring in a human.

STEP 1

Perceive

Reads the incoming message, call, email, or signal across any channel.

STEP 2

Reason

GPT or Claude works out what's being asked and decides the right next step.

STEP 3

Act

Uses your tools looks up the CRM, checks the calendar, calls an API, sends a reply.

STEP 4

Remember

Holds context across the conversation and past interactions, so nothing repeats.

STEP 5

Guard & hand off

Stays on policy, and escalates to a human with full context when it should.

Want the actions wired into deeper back-office workflows too? See our AI automation services.

Not your old chatbot

The difference customers feel

Scripted bots frustrate people. Modern AI agents understand, act, and resolve so a conversation actually goes somewhere.

Old scripted chatbot

  • Follows a fixed script and decision tree
  • Breaks the moment a customer goes off-script
  • "Sorry, I didn't understand that"
  • Can't take action only points to links
  • No memory of the conversation

Modern AI agent

  • Understands natural language and intent
  • Handles the unexpected and the messy
  • Looks things up and gives a real answer
  • Takes action: books, updates, checks, routes
  • Remembers context and escalates smartly

One agent, every channel

Meet customers wherever they reach out with the same context carried across all of them.

Website chat
Voice & phone
Email
SMS
WhatsApp
In-app & Slack

The economics are hard to argue with

AI agents answer instantly, never sleep, and cost a fraction of the human alternative while capturing the revenue you're currently letting slip away.

$80B
projected contact-center labor savings from conversational AI in 2026 (Gartner)
~95%
cheaper per interaction than a human-handled call
60–80%
of routine queries resolved without a human
<1 min
response time, 24/7, with zero hold time
21x
higher lead-qualification odds with instant response
40%
of enterprise apps will embed AI agents by end of 2026 (Gartner)

Sources: Gartner and 2026 conversational-AI industry research. Results vary by use case and volume.

Our process

How we build your agent

From the first use case to a tuned, monitored agent in production — built to be reliable before it's clever.

01

Discovery & Use Case

We pick the highest-value agent to build first, define exactly what it should handle, and set the success metrics we'll measure against.

02

Knowledge & Data

We gather your FAQs, docs, and policies and structure them into a knowledge base the agent can answer from accurately.

03

Design & Guardrails

Conversation flow, tone of voice, escalation rules, and the safety boundaries that keep the agent on-policy.

04

Build & Integrate

We wire the agent to GPT or Claude and connect it to your CRM, calendar, telephony, and tools so it can actually act.

05

Test & Tune

Adversarial testing, accuracy checks, latency tuning, and human review until it handles real conversations reliably.

06

Launch & Monitor

We deploy with logging and monitoring, then keep tuning the agent as real conversations reveal new things to handle.

A conversation, end to end

What a support-and-booking agent does

From the customer's first message to a booked appointment here's every step the agent handles on its own.

1
Customer reaches out
By chat or phone the agent picks up instantly, any hour.
2
Understands the request
GPT or Claude reads the question and works out the intent.
3
Finds the answer
Searches your knowledge base and looks up the CRM or order.
4
Takes the action
Books the slot, checks the order, or updates the record.
5
Replies naturally
A clear answer in chat, or natural speech on the call.
6
Escalates if needed
Hands to a human with the full conversation attached.
7
Logs & learns
Every interaction is captured for reporting and tuning.

The tech behind the agents

Leading models and a proven orchestration layer chosen for reliability, privacy, and cost, not hype.

OpenAI / GPT

Reasoning & generation

Claude

Analysis & safe writing

n8n

Agent orchestration

Voice (STT/TTS)

Natural phone calls

RAG & Vector DB

Grounded in your data

Your tools

CRM, calendar & APIs

Who we build for

AI agents by industry

Every sector has a front line where speed and availability win or lose the customer. That's where we put the agent.

Local Service Businesses

A voice agent answers and books appointments while you're out on the job.

E-commerce & DTC

A support agent handles 'where's my order', returns, and product questions 24/7.

Real Estate

An agent qualifies portal leads in seconds and books viewings before they go cold.

Agencies & Pro Services

An intake agent answers prospect questions and schedules discovery calls automatically.

Clinics & Healthcare

An appointment setter and intake agent on private, self-hosted infrastructure.

SaaS & Startups

An in-app support and onboarding agent that scales with your user base.

Why FocalFrog

Agents that work in the real world

Reliable first, clever second and always connected to the tools and people behind them.

Built on GPT & Claude

Real language understanding, not a rigid script agents that handle the unexpected.

Human-in-the-loop by design

The agent knows its limits and hands off to your team with full context. No dead ends.

Connected to your real tools

CRM, calendar, telephony, helpdesk the agent acts inside your systems, not beside them.

Private and yours to keep

Self-hostable orchestration, encrypted credentials, and full ownership of the agent and its data.

Built to grow revenue

We're a marketing agency first our agents capture leads and book sales, not just cut costs.

Client results

What Happens When the Agent Picks Up

Our voice agent answers every call now, even when we're on a job. It books the appointment and texts the customer. We haven't missed a lead in months.

A
Alex Johnson
Owner, a home-services company

The support agent resolves most of our 'where's my order' and returns questions instantly, 24/7. Our inbox dropped by more than half.

S
Samantha Lee
Founder, a Shopify brand

Inbound leads get a reply in seconds instead of hours. The agent qualifies them and books the demo before we'd even have seen the email.

M
Michael Brown
Sales Lead, a B2B SaaS company

It hands off to us with the whole conversation attached, so we pick up exactly where the agent left off. Customers can't tell where the seam is.

S
Sarah Chen
Support Manager, a services company
Got questions?

AI Agents, Answered

Everything you need to know before booking your consultation.

1

What is an AI agent, and how is it different from a chatbot?

An old chatbot follows a script it answers questions you predicted and breaks the moment a customer goes off-track. An AI agent understands natural language, decides what to do, and takes real action: it looks up an order, books an appointment, updates your CRM, or escalates to a human with full context. Built on models like GPT and Claude, it handles the messy, unscripted reality of real conversations instead of a fixed decision tree.

2

What kinds of AI agents do you build?

The most requested are customer support agents (chat and voice), AI voice agents that answer and make phone calls, sales and SDR agents that respond to leads instantly, appointment setters for booking and reminders, lead-qualification agents, and internal knowledge agents trained on your own documents. We start from the problem you want solved, not a one-size-fits-all template.

3

Can the agent handle phone calls, not just chat?

Yes. Voice agents answer inbound calls and place outbound ones using natural-sounding speech, with sub-second response times. They can field after-hours and overflow calls, qualify leads, book appointments, and route complex cases to a human — at roughly $0.40 per call versus $7–$12 for a human-handled one.

4

How much does an AI agent cost?

Building a custom agent from scratch at an enterprise dev shop can run $40,000–$400,000. Because we build on proven platforms (n8n plus GPT and Claude) rather than training models from zero, most SMB agents are a modest one-time build or a monthly retainer in the $500–$5,000 range, plus per-interaction usage of roughly $0.15–$0.50. Every project starts with a free consultation so you see the numbers first.

5

How long until it's live?

Weeks, not months. A focused agent say, a support-and-booking agent for your website is typically live within two to four weeks once we have your FAQs, policies, and tool access. Bigger multi-channel deployments ship in stages.

6

Will it make things up? How do you keep it accurate?

We ground the agent in your own knowledge your docs, policies, and CRM data so it answers from facts, not guesses (a technique called retrieval augmented generation). We add guardrails that keep it on-policy, and for anything outside its scope it says so and hands off to a human rather than inventing an answer. Before launch we run adversarial testing to catch edge cases.

7

What happens when the agent can't handle something?

It escalates to a human and hands over the full conversation context, so your team member never has to ask the customer to repeat themselves. You decide the escalation rules: certain topics, sentiment changes, or explicit requests for a person can all trigger a handoff.

8

Is my customer data safe?

Yes. We follow least-privilege access, encrypt credentials, and for sensitive work can run the agent's orchestration on self-hosted n8n so your data stays on your own infrastructure. For voice, we handle AI disclosure, consent capture, and recording compliance. You own the agent and its knowledge base.

9

Which channels and tools can it work with?

Web chat, voice/phone, email, SMS, WhatsApp, and in-app or Slack. It connects to your CRM (HubSpot, Pipedrive, GoHighLevel, Salesforce), calendar, helpdesk, and store, plus anything with an API — so the agent doesn't just talk, it acts inside your real systems.

Ready to never miss a customer?

Put an AI Agent on the Front Line

Book a free consultation. We'll find the one agent that would save you the most time or win you the most leads and show you what it takes to launch it.

Live in weeks
Human handoff built in
Private & yours to own
Chat on WhatsApp